Troubleshooting
To see frequently asked questions about your device, visit
the product support pages at the Nokia web site.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer. If you forget or lose
a PIN or PUK code, or if you have not received such a code,
contact your network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the home key. Scroll to the application,
and press the backspace key to close the application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in the hidden mode.
Check also that the distance between the two devices is
not over 10 metres (33 feet) and that there are no walls or
other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
end the connection using the other device or by
deactivating Bluetooth connectivity. Select
Menu
>
Connectivity
>
Bluetooth
>
Bluetooth
>
Off
.
Q: Why can't I see a WLAN access point even
though I know I'm within its range?
A: Check that the Offline profile is not in use in your device.
The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use a
hidden SSID if you know the correct SSID, and have created
Check that the WLAN access point is not on channels 12-13,
as they cannot be associated with.
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a WLAN access point for the network on your Nokia device.
Q: How do I switch WLAN off on my Nokia
device?
A: The WLAN on your Nokia device switches off when you
are not trying to connect, not connected to another access
point, or not scanning for available networks. To further
reduce battery consumption, you can specify that your
Nokia device does not scan, or scans less often, for
available networks in the background. WLAN switches off
in between background scans.
To stop the background scans, select
Menu
>
Tools
>
Settings
>
Connection
>
Wireless LAN
>
Show WLAN
availability
>
Never
. You can still manually scan for
available WLAN networks and connect to WLAN networks
as usual.
To increase the background scan interval, select
Show
WLAN availability
>
Yes
, and define the interval in
Scan
for networks
.
Q: Why can't I browse the web even though the
WLAN connection is working and the IP settings
are correct?
A: Check that you have defined the HTTP/ HTTPS proxy
settings correctly in the advanced settings of your WLAN
access point.
Q: How do I check the signal quality of my WLAN
connection?
Select
Menu
>
Connectivity
>
Conn. mgr.
>
Active
data connections
>
Options
>
Details
. If the signal
quality is weak or moderate, you may encounter
connection problems. Try again closer to the access point.
Q: Why do I have problems with the security
mode?
A: Check that you have configured the security mode
correctly, and that it is the same that the network uses. To
check the security mode the network uses, select
Menu
>
Connectivity
>
Conn. mgr.
>
Active data
connections
>
Options
>
Details
.
Check also the following: you have the correct WPA mode
(preshared key or EAP), you have disabled all EAP types that
are not needed, and all the EAP type settings are correct
(passwords, user names, certificates).
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Select
Menu
>
Contacts
,
and edit the contact card.
Q: The note Retrieving message is shown
briefly. What is happening?
A: The device is trying to retrieve a multimedia message
from the multimedia messaging centre. This note is shown
if you have set
Multimedia retrieval
to
Always
automatic
in the multimedia message settings. Check
that the settings for multimedia messaging are defined
correctly and that there are no mistakes in phone numbers
or addresses.
See "Multimedia message settings", p. 58.
Q: How can I end the data connection when the
device starts a data connection again and
again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop the
device from making a data connection, select
Menu
>
Messaging
>
Options
>
Settings
>
Multimedia
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message
>
Multimedia retrieval
>
Manual
to have the
multimedia messaging centre save messages to be
retrieved later, or
Off
to ignore all incoming multimedia
messages. If you select
Manual
, you receive a notification
when there is a new multimedia message that you can
retrieve in the multimedia message centre. If you select
Off
, the device does not make any network connections
related to multimedia messaging.
To set the device to use a packet data connection only if
you start an application or action that needs it, select
Menu
>
Tools
>
Settings
>
Connection
>
Packet
data
>
Packet data connection
>
When needed
.
If this does not help, switch the device off, and switch it
on again.
Q: Why do I have problems connecting the
device to my PC?
A: Ensure that you have the latest version of Nokia PC Suite
and that it is installed and running on your compatible PC.
For further information on how to use Nokia PC Suite, see
the help function on Nokia PC Suite or visit the support
pages of the Nokia web site.
Q: How do I save battery power?
A: Many features in your device increase the demand on
battery power and reduce the battery life time. To save
battery power, do the following:
• Switch off Bluetooth when you do not need it.
• Stop the background scans for WLAN. Select
Menu
>
Tools
>
Settings
>
Connection
>
Wireless LAN
>
Show WLAN availability
>
Never
. You can still
manually scan for available WLAN networks and
connect to WLAN networks as usual.
• Set the device to use a packet data connection only if
you start an application or action that needs it. Select
Menu
>
Tools
>
Settings
>
Connection
>
Packet
data
>
Packet data connection
>
When needed
.
• Prevent the device from automatically downloading
new maps in the Maps application. Select
Menu
>
Tools
>
Maps
>
Options
>
Settings
>
Internet
>
Use network
>
Off
.
• Change the time-out after which the backlight is
switched off. Select
Menu
>
Tools
>
Settings
>
General
>
Personalisation
>
Display
>
Light time-
out
.
• Close the applications you do not use. Press and hold
the home key. Scroll to the application, and press the
backspace key to close the application.
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